Designer guide
White-Glove Delivery for Interior Designers: What to Insist On
"White-glove" gets thrown around by every delivery service. Here's what it actually means for interior designer install-day deliveries, and what you should insist on from any crew that shows up.
The minimum bar for "white-glove"
- Delivery inside the home, not curbside
- Unwrapping and debris removal
- Placement in the correct room
- Basic assembly (attaching legs, hardware)
- Time on site to do it right — not a "get it in and go" pace
What designer install-day delivery actually needs
- Placement to your floor plan. Pieces staged where you specified, not "put it here?"
- Full assembly. Beds, tables, storage — done and levelled.
- Care for finished surfaces. Blankets, corner guards, and awareness that new hardwoods scratch.
- Old furniture removal. Haul-away on the same trip if you're refreshing rooms.
- COI-ready. Because the crew has to actually enter the building.
- Coordination with you. A named contact you can text on the day, not a call-center queue.
Red flags
- Hourly crews with no incentive to be careful
- No pre-delivery walkthrough of building requirements
- Charging extra for placement or assembly on install day
- No photo record of the delivery
What Pope's does
Every delivery ticket carries the address, the crew, the ETA window, and (when you're ready) old furniture haul-away instructions. Placement is to your floor plan. Learn more about our white-glove service or request designer access.
Bring your next project to Pope's
Request designer access. We'll set up your dashboard, walk you through the workflow, and get your first shipment on the books.